COVID-19 Client Information
salon invi’s reopening date will be May 26, 2020. We have been busy during our shutdown cleaning, disinfecting and preparing the salon to assure you that our number one priority is to take all the necessary precautions to ensure the health, safety and well-being of both the salon invi team and our clients.
Kindly review the guidelines below prior to your scheduled appointment. We ask that you remain patient with us as we work to finalize the stylists’ schedules. Will be contacting everyone over the upcoming days to re-book cancelled appointments. When we call you, we ask that you do your part by answering the phone. All services must be scheduled by appointment only, no walk-in services are able to be accommodated. Phone lines will be open on Friday, May 22nd 9-5 and Saturday, May 23rd 9-5, to accept appointment requests.
The salon invi team thanks you for your continued loyalty and support. We look forward to seeing everyone soon!
COVID-19 CLIENT GUIDELINES
Pursuant to the Commonwealth of Massachusetts mandate all services must be scheduled by appointment only, no walk-in services are able to be accommodated. All clients will be required to provide a credit card number at the time of booking to secure the appointment, however you may choose to pay with cash or check at the time of your service.
We ask that you arrive at the salon 15-minutes before your appointment time, remain in your vehicle and text (978) 378-4606 to let us know you have arrived. The client waiting area in the salon is closed. A team member will advise you when to enter the salon and we will meet you at the door. We ask that you park in the back lot, enter the salon through the rear door and exit through the front door. All clients will be expected to wash their hands or use hand sanitizer upon entering the salon.
We do our best to accommodate late arrivals however, if you are running more than 10 minutes late for your schedule appointment time, the appointment may have to be rescheduled to another day. Please contact the salon at 978-378-3333 if you are running late to make appropriate arrangements.
At salon invi we require 48-hour notice for cancellation or to reschedule any existing appointments. All no-show or less than 48-hour notice cancelled appointments will be charged 100% of the service booked, as well as 15% gratuity of the total service charge. Appointments made within the 48-hour period are subject to the same guidelines as stated above.
We ask that you do not bring anyone with you to your service, as we are abiding by strict guidelines for gathering in spaces. There will be markings on the floor around the salon, we ask that you abide by the 6-foot rule whenever possible. We ask that you only bring one personal item into the salon. (Purse, phone) All coats and other items must remain in your vehicle. Client coat room is closed. We will be unable to offer beverages, food or magazines. Please do not bring food or drinks into the facility. Robes will not be provided, cutting capes will be provided for protection. If you are receiving color services, please consider suitable clothing options for additional protection.
All clients will be required to wear a protective mask upon entering the salon and throughout the duration of the service.
In an effort to maintain a safe and healthy environment, we kindly ask our clients to reschedule their appointment if you are exhibiting any COVID-19 symptoms or have been exposed to anyone who has tested positive for COVID-19 within the past 14 days. Clients who appear ill will be asked to reschedule with a 2 week waiting period. If the stylist is not comfortable with providing services, salon invi reserves the right to reschedule your appointment and you may be held accountable for payment of the scheduled services. The salon invi team members will be closely monitored on a daily basis for the onset of any COVID-19 symptoms.
We accept MasterCard, Visa and Discover for payment of services and products. We also accept debit cards carrying the MasterCard or Visa logo, cash, as well as in-state checks. Returned checks are subject to a $40.00 fee. As we attempt to recover and stabilize our business, having incurred substantial losses, we will also be required to absorb the burden of new costs. These costs are directly associated with the physical changes required for the facility, as well as additional products and services required to meet new governmental guidelines to ensure a safe environment for all. To mitigate these financial challenges, we will need to impose a facility fee of $4.00 for single service appointments and $8.00 for multi service appointments. We sincerely appreciate your understanding and value your patronage, as well as your health and well-being.
Leaving a gratuity is always at the discretion of our client and are not included in the price of services. In appreciation of outstanding service, your stylists and apprentices graciously accept gratuities. Gratuities are provided in cash, or you may write a personal check directly to your Stylist. We are unable to process gratuities with your credit card payment for services and products.
We will continue to offer curbside pickup for retail purchases. Kindly call the salon, place your order and we will have it ready for you upon arrival. At this time, we are unable to accept returns or exchanges on any retail purchases.
We do not accept returns on gift cards. Gift cards are not redeemable for cash or gratuity. We are not responsible for lost or stolen gift cards.
We realize that emergencies are part of our daily lives. If your phone is left on, please adjust the ringer to low. If a call is to be answered, please keep it as brief as possible so as to not interfere with the ability of our staff to provide your service.
Although we love pets of all kinds, for the comfort and consideration of everyone, pets of any size are not permitted in the salon.